NEW Now located in Tustin | 1-877-411-4445

Shipping & Return Policies

Shipping Charges

Gear Monkey will ship your order directly to your door via USPS or FedEx Ground unless you choose Next Day Air or 2nd Day Air. All shipping charges are based upon the weight of your order. Shipping charges are not refundable.

Although our website accepts orders 24 hours per day, 7 days per week, we can only process orders during our hours of operation. So, if you need an item overnighted be sure to order before 11 a.m. (PST). (Also note that if you are placing an overnight shipping order after 11 a.m., PST, Friday your order will not be processed until 8 A.M. Monday).

Usual delivery time is 3-7 working days for products that will be shipping from our warehouse. You will be promptly informed of delivery dates for products that are back-ordered or factory direct.

Returns & Exchanges

Gear Monkey strives to provide the best possible service to our customers while keeping our prices competitive. We make every effort to be sure your ordering experience is pleasant and that you are 100% satisfied with your purchase.

When you receive your order:

  1. Look it over carefully and make sure you received what you ordered.
  2. If a piece of clothing or a pair of gloves, try on each item and make sure it fits before you remove the manufacturer's tags.

Gear Monkey will gladly accept your returns, should it be necessary, as outlined below.

  • You may return an item for exchange, or in store credit. Restocking fee does not apply to exchanges. Additional shipping & handling charges may apply.
  • You may return an item for refund. However, a $7.00 restocking fee and the original shipping charges will be deducted from the total.
  • Returned items must be returned to Gear Monkey within 15 days of receipt of order.
  • Certain custom-ordered or manufactured items may not be returned unless the error was clearly ours.

Sales Tax

If you reside in California and are not a reseller or tax free governmental agency we will add applicable sales tax.

Payment Options

We accept Visa, Master Card or American Express for all types of orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval. Please call our office at 1-877-411-4445 for more information.

Price Quote

If you are purchasing products in large quantities or are in need of something special, we will be glad to provide you with a customized price quote.

Warranty Information

Gear Monkey will provide warranty information on any item upon request. Each product has the warranty support of the applicable manufacturer. Gear Monkey does not provide any express or implied warranty separate from the manufacturer's warranty.

Website Errors

Due to the wide selection of products being offered, there may be occasional errors found on this website. We reserve the right to make corrections in the event of a misprint or change.

Website Security

At Gear Monkey we have taken the necessary steps to ensure that your on-line purchase is safe and secure using Verisign information security services. Every time you send us your credit card number and your billing and shipping information, we use Verisign technology to prevent the information from being intercepted.